Finding the holy grail

Thu, 10 Nov 2011 11:15:30 GMT

Finding the holy grail – eliminating over-servicing

Over-servicing – spending more time on a project or client than initially agreed without amending the fee – is a problem that spans the creative industries.

Now seen as a fact of life, many companies look at trying to minimise over-servicing, no longer seeing it as something that can be eliminated. It is true that during a recession over-servicing becomes almost expected. Clients demand more for their money than before – but this slow ‘eating away’ of profits could, in these tough times, spell the demise of an agency.

It’s also a difficult situation to reverse once a client comes to expect it. The earlier it’s addressed, the better.

So, how can we aim for the holy grail of prevention?

The answer is simple – an ongoing time monitoring system that everyone in the agency signs up to, and uses.

The easiest way to monitor time is by using a system that does the number crunching for you, so that at the click of a mouse you can see if you’re heading to (or already in) over-servicing.

Tempora offers an easy to use time and profitability monitoring system that even gets over the biggest hurdle to staying on top of agency time – getting staff to complete their timesheets! With Tempora, if a staff member hasn’t filled in their timesheets for a set period of time, you can automatically lock their computer until they’ve done it. Easy.

Give us a call if you want to know more about eliminating over-servicing by using Tempora.

Welcome

Thu, 10 Nov 2011 11:00:12 GMT

Welcome to the new Tempora website. Please let us have your feedback by posting comments. We will be adding articles on subjects that we hope will be of interest to business owners, financial managers and others who have an interest in improving the profitability of creative and professional service businesses.

Blog

Finding the holy grail

Welcome